Refund policy
Return & Refund Policy
At Mobile Cover Store, we want you to be happy with your purchase. If you have received an incorrect, damaged, or unsuitable product, we're here to help.
7-Day Return Window
You can request a return within 7 days of receiving your order.
To be eligible for a return, the product should be:
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Unused and in its original condition
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Free from damage, marks or signs of use
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Returned with its original packaging, where applicable
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Accompanied by your order details
Products that have been used, damaged after delivery, or altered may not be eligible for return.
Incorrect or Damaged Products
If you receive the wrong product or your order arrives damaged, please contact us as soon as possible after delivery.
We may ask you to provide clear photographs or a short video of the product and packaging so that we can review the issue and provide the appropriate resolution.
How to Request a Return
To request a return, email us at support.mobilecovers@gmail.com within 7 days of receiving your order.
Please include:
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Your order number
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Reason for the return
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Clear photographs of the product, if applicable
Our team will review your request and provide further instructions.
Refunds
Once an approved return has been received and inspected, we will process the applicable refund according to the circumstances of the return and the original payment method.
The time taken for the refund to reflect in your account may depend on your bank or payment provider.
Exchanges
If you received an incorrect or defective product, please contact us. Depending on availability and the circumstances, we may offer a replacement or another appropriate resolution.
Important
Please make sure you select the correct phone model before placing your order. Different phone models and variants can have different dimensions and camera layouts.
For any questions regarding returns or refunds, contact:
Email: support.mobilecovers@gmail.com
Location: Mohali, Punjab, India